There’s Operations.
And there’s Royal Mail Operations

You don’t need logistics experience to manage one of our delivery offices at Royal Mail. Why? Because the main thing we’re looking for from our Operations managers is the ability to lead and coach a team. We need people who know how to motivate. People who know how to inspire. And people who have what it takes to adapt to a changing market. So if you’re a fantastic people manager with plenty of resilience and experience, it doesn’t matter which sector you’ve worked in, we’d love to hear from you.

What happens in a typical day as an Operations manager?

The day begins at 6.00am. You’ll arrive at the delivery office to welcome the team, check emails and review people and workflow plans.

The first few hours of the day are critical. In addition to ensuring all mail is cleared from the office and sent out for delivery, you’ll coach, motivate and support your team; carry out compliance and safety checks; share performance scores and daily plans; run vehicle checks and conduct manpower forecast reviews.

Analysing overall performance is a vital part of your role. You’ll handle any customer complaints, plan resourcing and ensure that we’re constantly improving and developing.

At the end of the day, you’ll have a debrief with the team and carry out vehicle checks. You’ll then discuss the plan for the next day and make sure everyone is up to speed. The average day tends to finish around 3pm.

Think you could be a Royal Mail Operations manager?

Take our test
Question 1

The delivery office is having a particularly busy day and one of your team has called in sick. You are struggling to find cover for them and there are several duties that you can't allocate amongst your team. You were due to meet with your unit management team to discuss your local improvement plan. What would you do?

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Question 2

It is a very hectic day and you have been kept busy with some issues that have cropped up throughout the morning. Although you have ensured all the mail will be delivered, you have a list of tasks you had intended to complete as your shift is coming to an end. What would you do?

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Question 3

It is Christmas and your delivery office is experiencing the usual peak in demand caused by online shopping. You have a number of temporary staff who are struggling to cope with the pace of work. What would you do?

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Question 4

You are about to leave following a particularly busy shift, when one of your team asks you to meet with them to discuss a problem they have with a colleague who has been rude to them. What would you do?

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Question 5

You have implemented a number of improvements to the delivery office and one of the longer-serving team members appears to be unhappy. They are continuing with the old way of doing things and saying that your changes don't make sense. As they are a respected team member, other people in the team are starting to take notice. What would you do?

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Question 6

A customer has come in to complain about a package that was due to be delivered that day. They received a slip to say the delivery was attempted but they were out. However, they are adamant that they were in all day. What would you do?

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Question 7

The delivery office is a fast-paced environment where you will sometimes need to take quite a hands-on approach to ensuring the job gets done. Each day, all letters and parcels in the office must be delivered that day, regardless of the challenges that you face. How do you feel about that?

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Question 8

You are dealing with a customer complaint about a recorded delivery parcel not being received on time. You notice that this is one of several complaints that this individual has had made about them over the past few weeks. What would you do?

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Question 9

The Union Representative for your delivery office wants to meet with you urgently to discuss some concerns they have. They appear to be very unhappy and you know that your team members listen to what they say. You have a series of meetings scheduled for the afternoon. What would you do?

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Question 10

The key hours in a delivery office are between 6am and 10am and operations managers are normally present during those hours to ensure everything runs smoothly. How would you deal with that?

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Question 11

You are reviewing the performance of your delivery office in comparison to other offices within the region. Whilst you are performing well in many areas, you notice your costs are higher than other offices of a similar size. What would you do?

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Question 12

You notice some equipment isn't working properly. It could easily be missed by people carrying packages and so is a health and safety issue that needs to be tackled. What would you do?

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Question 13

The role of operations manager can be pressurised at times with a busy work environment, ensuring all the mail is delivered at the same time whilst making sure quality of service measures are maintined and tackling any staff issues. How would you deal with that?

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Question 14

The role of an operations manager is not a 9-5 and there is never a typical day. As a result, you may find yourself having to work longer hours than planned in order to get the job done. How would you deal about that?


You scored out of 28

There are managers.
And there are Royal Mail managers

Hear what some of our people have to say about working as an Operations manager at Royal Mail.

There are rewards

We reward our people well at Royal Mail. In addition to a competitive salary, our Operations managers also receive:

  • 10%+ bonus potential
  • Up to 25 days' annual leave when you start, rising to a maximum of 30 days
  • Option to purchase additional holiday
  • Pension scheme
  • Childcare vouchers
  • Cycle-to-work scheme
  • Interest-free season ticket loan (after one years’ service)
  • High-street, leisure, entertainment and motoring discounts and offers

What we're looking for

  • People management experience

  • Proven operations experience in any sector

  • Good commercial acumen

  • Strong communication skills

  • Excellent organisational skills

  • Drive to succeed

  • Resilience

  • Desire and ability to work in a fast-paced environment

  • Ability to manage multiple and competing priorities

Search and apply

We are always looking for talented operations managers at all levels throughout the UK.
Click below to view our current operational vacancies and apply.


Other opportunities at Royal Mail

To search and apply for other roles at Royal Mail, please click here.